In general, VRBO and Airbnb hosting management services include overseeing the booking, check-in, and check-out processes. But excellent hosting also includes fast, clear communication and making sure your guests have everything they need to feel comfortable in your home. At Square House, our goal is to create a frictionless stay, making sure guests know how to access property amenities, including toiletries, A/C and heating settings, wifi passwords, and more. 


If you’ve ever stayed at a hotel or short-term rental, you’ve interacted with a front desk receptionist or online host. This person is responsible for collecting payment, helping you check in, showing you to your room, answering any questions you have during your stay, extending your stay if you love it, and helping you check out when you are ready to leave. We’ll do all that and more for your VRBO and Airbnb guests! 

It can be difficult and time-consuming to ensure you’re meeting your guests’ needs and answering all their questions in a timely manner. And it only takes one poor review to ruin the reputation of your property! That’s why we recommend using a VRBO or Airbnb host management service for short-term rental properties. At Square House, we’ve perfected the art of hosting and guest management over multiple years and thousands of successful stays. We’ll use our expertise to give your guests the same great experience.

Every guest is different, and sometimes, guests may have complaints. We are able to boast such a highly-rated VRBO and Airbnb concierge service due to our ability to professionally and compassionately handle every guest interaction.

To help prevent issues before they arise, we always make sure we have clearly stated house rules, check-in instructions, and check-out times. We also pay attention to guests’ behavior and communication prior to booking, screening people that have poor profile reviews from other hosts or may otherwise not be a good fit for your property. For any other issues, our experienced team focuses on providing fast communication and leading with solutions. We can troubleshoot most problems over the phone, or we can arrange to have someone visit the property if needed. We always work with your guests to find a good resolution and earn a 5-star review.

A company that offers VRBO or Airbnb host management services handles all of the day-to-day operations of a successful short-term rental property. At Square House, we don’t just offer hosting and guest management, we provide full-service short-term rental management services to our clients, making their investment property a truly passive revenue stream. Contact us to learn how we can start making you money today!