Airlines, hotels and home-sharing platforms need strategies to satisfy the travel needs of four generations of jet setters, each with different payment and booking preferences. This can be difficult, even for companies used to dealing with the whims of travelers, as they must support multiple payment types and channels to ensure they are appealing to the largest possible base of potential guests.
For example, studies show that one in every five millennials would abandon travel booking processes if their preferred payment method was not offered. Millennials are set to become a significant portion of global travelers (they already are, in fact), so it is critical for platforms to reach them in the channels where they are already. That increasingly means the online and mobile spaces, something also true for the trickle of Gen Z travelers starting to plan vacations.
In the latest edition of the Commerce Connected Playbook, PYMNTS analyzes how the travel and hospitality industries are changing to accommodate more sophisticated payment technologies, aimed at enticing digital-savvy travelers.
Home-sharing Platforms Vie for Millennial, Gen Z Travelers
Millennials and Gen Z are making up more of the consumer population, with millennials accounting for 20 percent of all global travelers. These jet setters are younger and energetic, and put more of a premium on experiences than past generations, making them a highly sought-after demographic. This means that the already fierce competition between hotels and home-sharing platforms has ratcheted up yet another level.
Platforms that want to gain access to these customers must keep up with fast-changing travel trends and, most especially, payments, according to Sam Shrauger, vice president of payments for home-sharing site Airbnb. Visit the Playbook’s feature story to find out how Airbnb is prioritizing payments for millennial loyalty.
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